We Reach Out
To our clients/citizens
Cotton growers including their cooperatives, textile mills in the country (both in private and institutional sectors), international buyers and their agents, cotton trading community, ginners and pressers, State Government officials, APMC officials etc.
Through
Field Officers and staff in 234 purchase centres, 88 Executives, 783 Non-executives in 20 branches and 46 executives, 163 non-executives in the Corporate Office located at Kapas Bhavan, CBD, Belapur, Navi Mumbai 400 614.
Standard of performance
The Corporation has evolved strategies to standardize its performance by way of ensuring 100% payments to farmers for kapas purchases within 10 days by ensuring supply of quality cotton to our clients i.e. textile mills, by ensuring reply within 7 days to Government departments for important references received and by satisfying the public in general, making enquiries with regard to Corporation matters/grievances.
Complaints and Grievances
To attend all complaints received either at branches or at Head Office within three weeks. Complaints at Branch level which can be from purchase centres/within the branches will be sorted out by the Branches themselves, while complaints received at Head Office will be acted upon at Head Office.
To promptly acknowledge grievance of any nature received from Public/Employees/Members of Parliament/Members of Legislative Assemblies and redress the grievance within three weeks.
Services provided
The services provided by the Corporation can be grouped as under:
- To its clients (buyers) i.e. user textile industry:
The Corporation serves the user textile industry by way of selling quality cotton to the mills in the private sector including large textile groups and Export Oriented Units, Institutional sector i.e. mills under the management of State Textile Corporation and National Textile Corporation and in the co-operative sector. The Corporation has already established itself as a dependable and regular supplier of quality cotton consistently to the user textile industry, both in the domestic and international market.
- To the cotton growers of the country:
The Corporation serves the cotton growers by way of procurement of their produce brought in the regulated markets, under open auction. In the event the Support Price Operation (i.e. when the market prices touch the Officially announced minimum support prices level), the Corporation serves the cotton growers by procuring the entire quantity of kapas offered for sale to prevent distress sales by them and to ensure them remunerative prices, as also in sustaining their continued interest in cotton cultivation.
- To the general public/all those connected with cotton marketing/textile industry:
The Corporation tries to help all those who approach us for various types of enquiries, for information/data pertaining to cotton and to know about the activities of the Corporation, for obtaining published material to the Press/Media by contributing articles/write-up from time to time on issues pertaining to cotton and cotton related issues as also the activities of the Corporation, for such help, the public has to approach either the Corporate office or Branch offices/Liaison office, as per list given elsewhere. The Corporation itself functions under the guidance and direction of the Board of Directors nominated by the Government of India, under the over-all supervision of the Ministry of Textiles.
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This Charter is a declaration of our mission, values, activities and standards and our commitment as an organisatin to help achieve a palce of prominence for the Indian Cotton Industry in the world.